How do I compare agencies fairly?

Ask each one the same question: how many enquiries did your last three local clients get from the site, and can you show the log? Agencies that track leads answer in numbers. Agencies that track rankings answer in adjectives.

Will switching agencies hurt my rankings?

Not if the accounts are in your name and nothing is deleted. The risk is an agency that owns the domain or the site; take those back before you give notice.

What makes RankMeHi different?

The billing. For local service businesses we are paid per approved lead, so our income depends on the same number yours does. The free audit shows you the gap before you commit to anything.

Problem · diagnosis and fix

Rankings are up, the report says. The phone says otherwise.

An agency judged on reports produces reports. The only measure that matters for a local service business is the number of real enquiries, and it is the one most contracts never mention.

Get the free audit See the fix

4
usual causes, each with its own fix below
Each cause is checked in the fix below
Free
audit that tells you which cause is yours, in writing
Every engagement starts with it

Sound familiar?

How it shows up.

The report lists keywords you have never heard a customer use
You cannot name a job that came from the site this quarter
Asking for the call recordings or the form log gets a vague answer

Root causes

The 4 reasons it happens.

Figures are from our study of 662 local business websites in Orange County, tested in September 2026.

01
The contract pays for activity
Hours, posts and reports are billed whether or not the phone rings, so that is what gets produced.
02
Nothing is tracked to a job
Without a tracking number and form attribution, nobody can connect the work to a customer, so nobody tries.
03
The site itself was never fixed
Months of content on a slow site with no call button adds visits to a page that cannot convert them.
04
You own less than you think
Check who holds the domain, the analytics, the Business Profile and the ad account before you leave.

The fix

What to do, in order.

Each step is something you can check or ask for today. The free audit does the checking for you and puts the answer in writing.

01
Ask for the lead log
Step 1
Calls, forms and their source pages for the last three months. If it does not exist, that is the answer.
You getA cause you can rule in or out.
02
Take back the accounts
Step 2
Domain, hosting, analytics, Search Console, Business Profile and ads in your name, with you as owner.
You getA cause you can rule in or out.
03
Pay for leads, not reports
Step 3
Our partner deal builds the site at cost and bills per approved lead, with the recording attached to each one. If the phone does not ring, we lose money, not you.
You getA cause you can rule in or out.
04
Keep the free audit as a second opinion
Step 4
Even if you stay, a written audit from someone else tells you what the report leaves out.
You getA site that produces enquiries you can count.

Questions

Questions about this problem.

: Ask each one the same question: how many enquiries did your last three local clients get from the site, and can you show the log? Agencies that track leads answer in numbers. Agencies that track rankings answer in adjectives.
: Not if the accounts are in your name and nothing is deleted. The risk is an agency that owns the domain or the site; take those back before you give notice.
: The billing. For local service businesses we are paid per approved lead, so our income depends on the same number yours does. The free audit shows you the gap before you commit to anything.